Valuables
We provide storage for your valuables during the class but will not be held responsible for the safekeeping of these items within the studio if you choose to use the storage available .
Extenuating Circumstances
Although we make every attempt to fulfil classes as advertised, on occasion, we may need to cancel with little or no notice. Any cancellation of a class or service is at the full discretion of Shape House Pilates. In this event, classes or services can be rebooked or refunded as required.
No Show & Late Cancellation
All class bookings must be cancelled through the Shape House online platform. Any cancellations made within 6 hours of the scheduled start time are considered a late cancellation and are not eligible for a refund. Bookings made using memberships and class packages will incur a class credit deduction. If you do not cancel or do not attend, this will be considered a “no show” and will not be eligible for a refund or class credit. Frequent no show clients may be unable to book future classes at the discretion of Shape House Pilates. By booking online, you agree to the no show and late cancellation policies of Shape House Pilates.
Intro Offers
Intro offers are available only to new-to-studio clients and are valid for one month from first class attendance. The Shape House cancellation policy applies.
Class Packs
Class packs are not subject to expiry. The Shape House cancellation policy applies.
Refunds
No refunds on class packs, memberships or other are available due to any circumstances.
Membership Suspensions
Suspensions are available from a minimum one week to a maximum 12 weeks within a twelve-month period and must be requsted at least 3 days prior to the suspension start date. Suspension fees may apply.